At swadhyaymandal.org.in, we strive to provide high-quality products and excellent customer service. We understand that sometimes issues may arise, and we are committed to addressing them promptly and effectively. This Return Policy outlines our guidelines for returns.
Damaged Items:
1.1 Returns for Damaged Items: We accept returns for damaged items only. If you receive a damaged item, please contact our customer support within [2-3] days of receiving your order. Requests made after this timeframe may not be eligible for return. To initiate the return process, you will need to furnish proof of damage, such as clear photographs or videos showing the damaged condition.
Return Process:
2.1 Contacting Customer Support: To initiate a return, please contact our customer support team at [swadhyaymandal@gmail.com] or [+91 260 237 3346]. Provide us with your order details, a description of the damage, and any supporting evidence. Our customer support team will guide you through the return process.
2.2 Return Approval: Once we have reviewed your return request and the provided evidence, we will determine whether your item is eligible for return. We reserve the right to deny a return if the damage is deemed to be caused by improper handling or if the return request falls outside the specified timeframe.
2.3 Shipping Charges: Please note that the buyer is responsible for bearing the shipping charges associated with returning the damaged item. We recommend using a trackable shipping method to ensure the safe return of the item. Shipping charges for the original purchase are non-refundable.
2.4 Return Condition: To be eligible for a return, the item must be in the same condition as when it was received. It should be in its original packaging and include all accessories, manuals, and other materials that came with it.
3.Exclusions:This Return Policy does not apply to:
Items that are not damaged but are being returned for other reasons, such as change of mind.
Items that have been used, altered, or modified from their original condition.
Digital products, including e-books and downloadable content, which are non-returnable.
Refund/Cancellation Policy for Swadhyay Mandal
Last Updated: October 28, 2023
At Swadhyay Mandal, we strive to provide our customers with the best possible service and a seamless shopping experience. Our refund and cancellation policy is designed to ensure fair and transparent procedures for handling refunds and cancellations. Please read the following guidelines carefully to understand our policy:
- Refund Eligibility:
You are eligible for a refund if you meet one of the following criteria:
You received a damaged or defective item.
You received the wrong item.
- Cancellation Policy:
You can cancel your order within 2 hours of placing the order. Please contact our customer support team at swadhyaymandal@gmail.com or +91 260 237 3346 for further help.
- Refund/Cancellation Timelines:
Refunds will be processed within 7 business days of receiving your request and verifying your eligibility.
If you are eligible for a refund due to a damaged or defective item, we may request photographic evidence to assist in our investigation.
- How to Request a Refund or Cancellation:
To request a refund or cancellation, please contact our customer support team at swadhyaymandal@gmail.com or +91 260 237 3346. Please provide your order number and a detailed explanation of the reason for your request.
- No Refund/Cancellation in the Following Cases:
Refunds will not be issued for the following reasons:
Change of mind or personal preference.
The product is in acceptable condition but not to your liking.
Late delivery due to circumstances beyond our control, such as weather conditions, natural disasters, or courier service delays.
- Refund Method:
Refunds will be processed using the same payment method used for the original purchase. Please allow up to 5 business days for the refunded amount to reflect in your account, depending on your payment provider.
- Contact Information:
For any refund or cancellation inquiries, please contact our customer support team at swadhyaymandal@gmail.com or +91 260 237 3346
- Modifications to the Refund Policy:
Swadhyay Mandal reserves the right to modify this refund/cancellation policy at any time without prior notice. Any changes to the policy will be updated on our website.
By making a purchase on our website, you agree to abide by this Refund/Cancellation Policy. It is your responsibility to review this policy regularly to stay informed about any updates or changes. If you have any questions or concerns regarding this policy, please contact our customer support team for clarification. Thank you for choosing Swadhyay Mandal as your preferred source for quality books and products.