At Swadhyay Mandal Book Store, we strive to provide high-quality products and excellent customer service. We understand that sometimes issues may arise, and we are committed to addressing them promptly and effectively. This Return Policy outlines our guidelines for returns.

Damaged Items:
1.1 Returns for Damaged Items: We accept returns for damaged items only. If you receive a damaged item, please contact our customer support within [2-3] days of receiving your order. Requests made after this timeframe may not be eligible for return. To initiate the return process, you will need to furnish proof of damage, such as clear photographs or videos showing the damaged condition.

Return Process:
2.1 Contacting Customer Support: To initiate a return, please contact our customer support team at [swadhyaymandal@gmail.com] or [+91 260 237 3346]. Provide us with your order details, a description of the damage, and any supporting evidence. Our customer support team will guide you through the return process.

2.2 Return Approval: Once we have reviewed your return request and the provided evidence, we will determine whether your item is eligible for return. We reserve the right to deny a return if the damage is deemed to be caused by improper handling or if the return request falls outside the specified timeframe.

2.3 Shipping Charges: Please note that the buyer is responsible for bearing the shipping charges associated with returning the damaged item. We recommend using a trackable shipping method to ensure the safe return of the item. Shipping charges for the original purchase are non-refundable.

2.4 Return Condition: To be eligible for a return, the item must be in the same condition as when it was received. It should be in its original packaging and include all accessories, manuals, and other materials that came with it.

  3.Exclusions:

This Return Policy does not apply to:

Items that are not damaged but are being returned for other reasons, such as change of mind.
Items that have been used, altered, or modified from their original condition.
Digital products, including e-books and downloadable content, which are non-returnable.
Contact Us:
If you have any questions or concerns regarding our Return Policy, please contact our customer support team at [swadhyaymandal@gmail.com] or [+91 260 237 3346]. We are here to assist you and address any issues you may have.